Demo - https://fir-connect.vercel.app

Github - https://github.com/HarshBalwanix/police-feedback-system

Revolutionazing Citizen-Police Interaction

Problem Statement

In addressing the challenges associated with obtaining feedback on police operations, there is a pressing need for a modernized and inclusive approach. Traditional methods such as inspections and complainant calls have proven to be outdated, restricted, and lacking in inclusivity. The current non-digital feedback mechanisms result in a lack of uniform guest records, inadequate staff for daily follow-up, and complications arising from a multi-lingual and digitally less-literate society.

Solution

1. Bulk SMS Tool:

• Purpose: Gather quick feedback on police interactions.
• Implementation: Choose a reliable SMS service provider (e.g., Twilio, Nexmo) and integrate their API into the system to trigger bulk SMS messages with a prompt for feedback.

2. Auto Chatbot:

• Purpose: Engage users with structured questions and compile real-time answers.
• Implementation: Opt for a chatbot platform (e.g., Dialogflow) design questions, and integrate the chatbot into the backend for real-time response compilation.

3. Online Portal:

• Purpose: Record detailed comments for a holistic view of community feedback.
• Implementation: Select a web framework (e.g., Django, Flask), create a user-friendly registration system, design a feedback form, and integrate the frontend with a secure database (e.g MongoDB).

4. Social Media-Like Platform:

• Purpose: Allow users to share experiences and categorize feedback based on specific locations.
• Implementation: Choose a development approach (e.g. Django), design an interactive frontend (e.g., React.js), integrate a database (e.g. MongoDB), implement geotagging with Mapbox or Google Maps API, and ensure privacy controls and OAuth 2.0 for user authentication.

Software and Technology

1. Bulk SMS Tool:
2. Service Providers: Twilio, Nexmo, or PlivoIntegration: RESTful API with Python or Node.js
3. Auto Chatbot:
4. Platform: DialogflowIntegration: RESTful API with Node.js
5. Online Portal:
6. Frontend: React.jsBackend: Node.js (Express)Database: MongoDBSecurity: JWT
7. Social Media-Like Platform:
8. Platform: Express.jsFrontend: React.jsDatabase: MongoDBMaps Integration: Google Maps or MapboxAuthentication: OAuth 2.0

Mobile Optimization

• Responsive Design: Tailwind CSS

Cloud Services

• Cloud Providers: MongoDB Atlas